TV Licensing is urging direct debit customers in Stirling to check their details online after recent data revealed customers’ licences could be registered at the wrong address.

When the cost was fixed at £145.50 in 2011, TV Licensing wrote to over 51,000 customers in the FK postcode area, informing them their licence would be automatically renewed and they would not receive any contact from TV Licensing as long as they kept up their payments.

Due to April’s licence fee increase to £147, around 12 million households are being sent new payment plans for the first time in five years, when their licences are due for renewal. So far, over 8 million addresses have been mailed.

TV Licensing is encouraging anyone who has moved house to check they have updated their details as otherwise, their licence could be registered at the wrong address. 

The scale of house moves in the UK is considerable with the latest figures indicating over 5,000 people moved to the Stirling region in the last year and more than 4,000 moved from the area to other parts of the UK.   

In July alone, 188,000 people updated their details on TV Licensing’s website, up 43% on the same month last year.

However, the number of change of addresses TV Licensing has received is lower than expected and doesn’t compare with rates of customers changing addresses when we contact them each year.

Fergus Reid, spokesperson for TV Licensing in Scotland, said: "We’ve been mailing our Direct Debit customers throughout the year to give them their new payment plans, and we’d like them to get in touch to let us know if they have moved house or there have been any other changes to their details. 

"Updating us is easy and can be done quickly and safely online at www.tvlicensing.co.uk/scotland or by calling 0300 790 6112."