More than four out of five customers are satisfied with ScotRail, an independent survey has revealed.

The National Rail Passenger Survey, carried out by the independent watchdog Transport Focus, found that 84 per cent of the 1,400 ScotRail customers surveyed are satisfied with the train operator.

The survey also shows that: Customer satisfaction with ScotRail is higher than the UK average; Satisfaction with how station staff handle requests is up 4 percentage points to 93 per cent and customer satisfaction with station and on-train facilities – such as WiFi and the availability of power-sockets – has increased.

Figures also revealed that the number of ScotRail customer journeys has increased by 23.5 million over the previous decade – rising from 74.2 million in 2007/08 to 97.8 million in 2017/18.

To meet customer demand ScotRail says it is investing £475m in brand new and upgraded trains, while Network Rail Scotland has invested more than £2bn in new and improved infrastructure since 2014. 

Alex Hynes, ScotRail Alliance Managing Director, said: “For more than four out five customers to be satisfied with ScotRail, despite the challenges we faced during the Beast from the East, is down to the hard work of our people. They go above and beyond the call of duty every single day.

“But we know that our customers demand more from ScotRail. We are on the cusp of delivering a major transformation of Scotland’s railway, which will deliver faster journeys, more seats, and better services for our customers.”